Refund policy

We want you to be happy with your order, so if something’s not right, we’ll do our best to sort it quickly.

Equipment & Merchandise

  • You can return equipment or merchandise within 30 days of purchase.
  • Items must be unused, in original packaging, and you’ll need proof of purchase.
  • If your item arrives damaged or faulty, contact us and we’ll arrange a return. Once we’ve inspected the item, we’ll issue a refund or exchange.
  • If you’ve changed your mind, you can still return the item, but you’ll need to cover the return postage.

To start a return:

Email hello@oldspikeroastery.com with:

  • Your order number
  • Reason for the return
  • Photos (if the item is damaged or faulty)

Please contact us before sending anything back. Returns sent without contacting us first may not be accepted.

Coffee & Other Consumables

We really hope you love your coffee, but if something’s not right or your order arrives damaged or defective, please get email hello@oldspikeroastery.com and we will arrange a replacement or refund where appropriate.

Coffee and other consumable products are classified as perishable goods.

As such:

We cannot accept returns of consumable items where they are not faulty, unless they are unopened and within 14 days of delivery (at our discretion).

Thanks!